Street Outreach Program Manager

The Salvation Army
Street Outreach Program Manager

This position represents an outstanding opportunity to help our Kansas City Metro community members experiencing houselessness, which is even more critical than ever as we head into the winter season

The Street Outreach Program Manager is a full time position (40 hours per week) and is eligible for the the following awesome benefits including:

• Medical, Vision, Dental Insurance; Life Insurance; Supplemental Insurance and two Retirement Plans
• Plenty of Paid Time Off - including 12 holidays, 15 vacation days, 2 personal days, birthday and sick time

Job Objective: To effectively lead and manage a program that provides outreach services to individuals experiencing houselessness, ensuring they receive the support and resources needed to achieve housing and stability.

Essential Functions:

Program Leadership and Management

• Provide vision, leadership, and overall direction for The Salvation Army’s Street Outreach Program
• Develop and implement annual program goals and strategies
• Recruit, supervise, and mentor Street Outreach Worker and volunteers, ensuring alignment with program mission and goals
• Oversee program compliance with federal, state, and local regulations

Street Outreach and Direct Services

• Provide leadership to street outreach staff and volunteers through observation, training, and modeling effective engagement, including, at times, assisting with outreach efforts
• Ensure quality and consistency of services
• Coordinate The Salvation Army’s response to the needs of those on the streets in times of inclement weather in the Kansas City Metro
• Maintain strong relationships and collaboration with existing street outreach organizations and efforts to ensure coordination of services

Partnership and Community Engagement

• Assist the Housing Services Manager in maintaining strong partnerships with local houseless shelters, service providers, and community organizations
• Collaborate with local food banks, restaurants, and donors
• Collaborate with faith-based organizations, schools, and businesses to build a network of support and resources for the houseless population
• Collaborate with The Salvation Army corps within the Area Command to educate on issues impacting the unhoused population; Provide guidance on outreach efforts at each corps
• Ensure representation and participation by The Salvation Army in local houseless initiatives, including Zero KC Collaborative

Administration and Reporting

• Gather and report statistical data
• Maintain a budget and track expenses related to outreach activities
• Ensure efficient use of resources to maximize the impact of outreach efforts
• Generate and provide project/program updates and reports to donors, grantors, committees, and staff as requested

Anti-Trafficking

• Provide leadership in developing and implementing The Salvation Army’s anti-trafficking strategy within the Street Outreach Program
• Maintain a current and informed understanding of issues related to sexual assault, domestic violence, and human trafficking
• Oversee staff training to ensure outreach workers and volunteers can recognize potential indicators of trafficking and respond appropriately
• Establish and maintain strong collaborative partnership with law enforcement, service providers, coalitions, and community-based organizations addressing trafficking
• Represent The Salvation Army in local and regional anti-trafficking task forces, coalitions, and community initiatives
• Advocate for survivor-centered, trauma-informed approaches in all program responses

Minimum Qualifications:

Education: Bachelor’s degree in Social Work or Human Services area; relevant experience, as determined by The Salvation Army, may be considered in lieu of the education requirement

Experience:  Minimum one year of experience in the supervision of comparable social service programs; street outreach, emergency shelter, and houseless services experience preferred; community initiatives coordinating experience preferred

Certifications/Licenses: (may be obtained after employment)

• The Salvation Army Case Worker Certification
• CPR Certification
• Food Manager Certification
• Narcan Certification

Skills/Abilities: 

• Knowledge of local resources and services available to houseless individuals
• Strong organizational and leadership skills
• Proficiency in record keeping and data management
• Proficiency in Office 365 applications
• Ability to monitor and report expenditures

Supervisory Responsibility:  Street Outreach Worker and volunteers

Physical Requirements:  Include sitting, walking, standing, bending, squatting, climbing, kneeling, and twisting; grasping, pushing, and pulling objects; reaching overhead; lifting up to 40 lbs.; standing for long periods of time; sitting for long periods of times; travelling either by vehicle or by air as required. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Work is often unpredictable and can require working long hours and service on weekends and holidays.  When work is performed in conjunction with disaster relief efforts, there is exposure to extremes in weather, noise, dust, dirt and living conditions without modern conveniences.  Realization of possible exposure to infectious disease and blood borne pathogens.  Acquisition and maintenance of various vaccinations such as Tetanus and Hepatitis A and B is recommended. 

Travel:  None

Driving:  Driving is required; must possess a valid driver’s license from the state of residence. Must be approved and maintain approval through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business

Working Conditions:  Work takes place in a variety of environments including typical office settings, utilizing service vehicles, and outdoors in various weather conditions.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army is an equal opportunity employer. Candidates who are back to work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.