Member Board Relations Specialist

About the AAVSB

The American Association of Veterinary State Boards (AAVSB) is a not-for-profit association comprised of 63 Member Boards dedicated to the proper and efficient regulation of veterinary medicine in the interest of public protection. We are committed to supporting and advancing the regulatory process for veterinary medicine and being the source of comprehensive information and services to advance and strengthen veterinary regulation.

The AAVSB has a collaborative culture. Team members can be creative and experiment because we trust their proven expertise. As lifelong learners, we are comfortable with change and are catalysts for it. We are team-oriented and focused on organizational objectives and outcomes.

About the Role

The Member Board Relations Specialist plays a key role in strengthening relationships with our Member Boards and ensuring their voices help shape our programs and services. This role combines member relationship management, event and meeting coordination, survey and feedback systems, and cross-departmental collaboration.

You’ll own and coordinate high-visibility programs such as our internal ListServ, the Member Satisfaction Survey, scheduling leadership participation at board meetings, and maintaining the membership life cycle tracking system. You’ll also help bring member feedback into our product development process, manage Annual Meeting registration, and conduct listening sessions to better understand and respond to member needs. 

Responsibilities

Day-to-day activities include:

• Monitor and manage the internal ListServ, ensuring timely posting and accurate responses.
• Coordinate logistics for leadership visits to Member Board meetings, including scheduling and travel details.
• Respond to member inquiries and provide personalized concierge-level support.
• Update and maintain the membership life cycle tracking system with the latest engagement activities.
• Partner with marketing and communications teams to share member stories, promote events, and distribute surveys.
• Assist with Annual Meeting registration and related event logistics.
• Facilitate virtual roundtables, webinars, and listening sessions to connect with members.
• Compile member feedback and prepare summaries for internal teams and leadership.
• Track and report engagement metrics for assigned programs and services.

WITHIN 1 MONTH, YOU WILL:

• Complete onboarding and training on membership programs, events, and organizational structure.
• Learn and explore our membership database, internal ListServ system, and communication platforms.
• Review current processes for scheduling leadership attendance at Member Board meetings.
• Shadow meetings and webinars to understand our engagement style and tone.
• Meet with key internal partners to learn how member feedback is currently incorporated into products and services.

WITHIN 3 MONTHS, YOU WILL:

• Begin managing the ListServ, ensuring timely posting, accurate responses, and engagement tracking.
• Coordinate logistics for upcoming leadership visits to Member Board meetings.
• Work with marketing and communications staff to promote and manage the Member Surveys.
• Assist with Annual Meeting registration setup, ensuring accurate member data is integrated.
• Become proficient with the membership life cycle tracking system and identify opportunities to capture engagement milestones.

WITHIN 6 MONTHS, YOU WILL:

• Fully lead the scheduling process for leadership participation at Member Board meetings.
• Launch and analyze the Member Satisfaction Survey, providing detailed reports on participation and trends.
• Coordinate and facilitate member listening sessions, documenting insights for cross-departmental use.
• Provide actionable recommendations for integrating member feedback into product development efforts.
• Fully manage the membership life cycle tracking process, including regular updates and engagement reports.
• Recommend at least one process improvement for a member engagement program or database workflow.

WITHIN 12 MONTHS, YOU WILL:

• Establish yourself as the primary liaison for Member Board relations, known for building trust and providing exceptional support.
• Deliver an annual engagement report summarizing member participation, survey results, and recommendations for the coming year.
• Evaluate the effectiveness of the membership life cycle tracking system and implement enhancements.
• Develop and lead at least one new initiative or resource based on member feedback.
• Contribute to strategic planning by presenting data-driven insights on member needs, trends, and satisfaction.
• Train and mentor team members or associates in engagement processes and relationship-building best practices.

To be successful in this role, you will:

• Have initiative and attention to detail.
• Be a relationship builder who thrives on connecting with people and fostering trust.
• Communicate clearly and confidently, whether in writing, over video calls, or in person.
• Stay organized and manage multiple projects and deadlines without losing sight of details.
• Approach challenges with curiosity, resourcefulness, and a solutions-oriented mindset.
• Adapt quickly to changing priorities and member needs.
• Work collaboratively in an inclusive organization environment across departments while also taking ownership of your own projects.
• Be comfortable using data and feedback to guide decisions and improve programs.

Education and Experience

• Bachelor’s degree in communications, business, nonprofit management, or related field; equivalent experience may be considered.
• 3+ years of experience in member relations, client services, chapter/affiliate relations, association management, or similar role.
• Experience managing multiple projects and working with cross-functional teams.
• Proficiency in Microsoft Office Suite; familiarity with association management systems (AMS) or customer relationship management (CRM) tools preferred.
• Strong writing and editing skills, with an ability to craft clear, compelling messages.
• Prior experience in the association or nonprofit sector is a plus.
• Occasional travel and weekend work might be necessary to fulfill the position’s responsibilities.

Details

This is a full-time and non-exempt position. Work is performed under the direction of the Member Services Manager. Must pass a background check.
 

Include an introduction/cover letter.
 

Salary Range: $49,000 - $53,000
 

The AAVSB is headquartered in Overland Park, Kansas.
 

This position may be virtual/remote with the understanding that there will be required company-paid travel throughout the year.