Supervisor, Security Command Center (Day Shift)

About the Role

The Nelson-Atkins Museum of Art is seeking a detail-oriented and calm-under-pressure individual to serve as Supervisor, Security Command Center (Day). In this essential frontline leadership role, you will provide supervision and operational support for the day-to-day functions of the Security Command Center (SCC), ensuring the safety and security of museum staff, guests, and property.

The ideal candidate brings excellent communication and problem-solving skills, thrives in fast-paced environments, and has prior experience in dispatch, security operations, or emergency response.

Key Responsibilities

• Oversee daily operations of the SCC during the day shift, ensuring optimal coverage and response readiness

• Supervise SCC officers, providing guidance, training, and daily task oversight

• Monitor security systems and coordinate response protocols with on-site teams

• Serve as a primary point of contact for emergency communications and incident escalation

• Maintain accurate logs, reports, and system checks to ensure compliance with museum procedures

• Collaborate with Security and Safety leadership on continuous improvement and policy implementation

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred

• Minimum 2 years of experience in security, dispatch, or emergency response settings with supervisory experience, specifically in hiring, performance management and improvement. 

• Demonstrated leadership skills and ability to remain composed under pressure

• Familiarity with video surveillance, access control systems, and radio communications

• Excellent verbal and written communication skills

• Must be able to pass a background check and obtain CPR/AED certification upon hire

Schedule

This is a full-time, hourly position with a regular daytime schedule that may include weekends or holidays depending on museum needs.

Compensation & Benefits

We offer a competitive wage and a comprehensive benefits package, including:

• Health, dental, and vision insurance

• Paid time off and holidays

• 403(b) retirement plan with employer match

• Employee wellness programs and museum perks

How to Apply

Interested candidates should apply through our careers page at: