Hope Ambassador Program Manager

Position Summary

The role of the Program Manager is vital to the growth of the mission and vision of The Single Mom KC (TSMKC).  The Hope Ambassador Program Manager oversees the coordination and administration of all aspects of the Hope Ambassador program, primarily focusing on leading Hope Ambassador volunteers to walk alongside single mom clients and ensure connection with community resources.  Additionally, this position developes and maintains community resource partnerships throughout the Kansas City Metro. 

Essential Duties & Responsibilities

1. Program Management

• Oversee the planning, implementation, and evaluation of the Hope Ambassador program
• Collaborate with both staff and volunteer team members to effectively run programs, including the delegation of tasks to volunteers and volunteer teams
• Conduct ongoing program evaluations and assessments to ensure the programs meet annual goals and strategic plan objectives
• Foster relationships with single moms
• Support Boutique team as needed to create safe spaces for single-mom clients to access clothing resources

2. Volunteer Management

   • Work with Volunteer Manager to recruit and retain Hope Ambassador volunteers

   • Plan and lead Hope Ambassador volunteer trainings

   • Manage and provide ongoing feedback to volunteers

   • In partnership with the Program Director, assess and mitigate client and volunteer risk 

   • Work with the Communications Manager to promote volunteer needs via all TSMKC communication channels, including website, social media, presentations, and e-newsletters

   • Maintain volunteer information through data input via the VolunteerLocal Platform and NEON CRM

3. Community Resource Partnerships

• In partnership with the Volunteer Coordinator, secure volunteers and team members for community resource events to establish/maintain strong community partnerships
• Coordinate event details with team members who will be on sight to ensure events are safe, effective, and welcoming
• Train volunteers who can represent The Single Mom KC at community events

4. Financial Planning and Management

• Administer the programming funds and monthly cash flow according to the approved budget while utilizing sound bookkeeping/accounting procedures
• Participate in fundraising activities as appropriate

Minimum Qualifications (Knowledge, Skills & Abilities)

1. Three years experience in managing volunteers and teams

2. Three years experience in case management, program management, or social work fields

3. Awareness of current community challenges and opportunities related to single-mother families

4. Ability to use computers for word processing, financial management, email, and Internet

5. Strong interpersonal skills and organizational skills

6. Strong conflict management skills

Preferred Qualifications (Knowledge, Skills & Abilities)

1. A bachelor’s degree or equivalent experience in related fields

2. Demonstration of strong leadership abilities, including leading a team and delegating effectively

3. Fluency in written and spoken Spanish

4. Excellent written and communication skills

5. Experience working within a faith-based organization is a plus

WORK HOURS: This is a full-time position. Some evening and weekend work will be required  (approximately 15% of the time). TSMKC offers flexible scheduling and a hybrid work setting. 

TRAVEL: Regular travel throughout the Kansas City metropolitan area to develop community resources.

LIMITED BENEFITS: 

• Unlimited PTO 

• Flexible scheduling

• Hybrid work setting

• Health insurance is not available

SALARY: The salary range for this position is $40,000-$45,000 depending on education and experience. 

APPLICATION INSTRUCTIONS: Please apply with a cover letter and resume emailed to Rachel@thesinglemomkc.org.

Job Type: Full Time