Case Manager - Supportive Services for Veterans and their Families (SSVF)

Our History

In 1879, Father Bernard Donnelly established Mount St. Bernard’s Orphanage in Kansas City. With that one act of faith, hope and charity, many lives — and a community — were transformed.

And, from that humble beginning a strong tradition of compassionate care and social service took root, thrived, and grew to become Catholic Charities of Kansas City-St. Joseph.

Catholic Charities empowers at risk people to create a pathway out of poverty by alleviating their immediate crises to create stability; then providing robust support to lift them to dignity and self-reliance.

Today, millions of lives have been transformed, in the communities we serve. We have office locations in the Kansas City metro-area, St. Joseph, Missouri, a Food Pantry in Kansas City and another in Cameron, Missouri, while serving a 27-county region.

Our Culture/Mission Characteristics

While performing job duties, staff will:

• Follow the Catholic Social and Moral Teachings in all aspects while performing job duties.
• Work collaboratively to achieve goals and resolve conflicts to achieve the greater good.
• Respect the diversity of talents and gifts of others and believe in cultivating those to promote personal and professional development.
• Demonstrate compassion and commitment for helping others improve their own lives.

Position Objective

The Resource Specialist Supervisor will oversee all Resource Specialists, ensuring the execution of day-to-day functions, employment assessments, evaluations, and other supervisory duties. This role will maintain operational efficiency, provide leadership and guidance, and support staff in delivering high-quality resource solutions to households in our area of coverage. The Resource Specialist Supervisor will utilize the Client-Centric Service Model to address the needs and barriers of clients, promoting self-sufficiency and dignity. This position is 100% on site and works Monday - Thursday, 8:00 a.m. - 5:30 p.m. out of our Rockhurst location, at 5151 Troost Ave, Ste 100, Kansas City, MO 64110. We work a 38-hour condensed workweek and are off on Fridays!

 

Responsibilities

• Supervise and oversee all Resource Specialists, ensuring smooth daily operations.  
• Provide guidance on employment assessments, evaluations, and other staff responsibilities.  
• Conduct regular staff meetings to monitor progress and address challenges.  
• Acquire and maintain in-depth knowledge of community resources specific to housing, transportation, rent and utility assistance, mental health, physical health, food, employment, and substance abuse needs.  
• Develop and maintain internal programming knowledge, ensuring Resource Specialists adhere to eligibility criteria and program guidelines.  
• Provides supervision and guidance to social work students and interns, ensuring adherence to professional standards and supporting student development of case management skills. 
• Build relationships with local business partners for emergency assistance resources.  
• Develop comprehensive resource lists for individual and agency use.  
• Maintain and update resource lists on a monthly basis.  
• Provide short-term, same-day service coordination for individuals seeking support from Catholic Charities.  
• Track data and complete reports as required.  
• Manage budget and track expenditures.  
• Train new staff and volunteers regarding resource solutions and program policies.  
• Represent Catholic Charities in community meetings and partnerships.  
• In conjunction with other staff members, identify and implement actions to improve processes ensuring quality services are offered.  
• Assist with Catholic Charities Marketing department opportunities for media to promote success stories.  
• Oversee service inquiries, screening, and assessment of client needs.  
• Facilitate client connections to Catholic Charities programs and external resources.  
• Connect clients to volunteer mentors where appropriate and possible.  
• Perform other supervisory duties as assigned.  

Qualifications

• Bachelor’s degree in social work or human services-related field from an accredited institution required. Candidates with no degree may be considered if they have 10 or more years of relevant experience.  
• A minimum of two years’ experience in direct services, case management, or substantial knowledge of Kansas City social services resources.  
• Previous supervisory experience preferred.  
• LMSW strongly preferred.  

I understand that as an employee of Catholic Charities I am expected to perform job duties in alignment with the items listed below:

• Follows the Catholic Social and Moral Teachings in all aspects while performing job duties.
• Works collaboratively to achieve goals and resolves conflict to achieve the greater good.
• Respect for the diversity of talents and gifts of others and belief in cultivating those to promote personal and professional development.
• Demonstrates compassion and commitment for helping others improve their lives.